WBOXGO offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using WBOXGO shipping labels services.
This policy is a part of our Terms of Use. By opening an WBOXGO shop, you're agreeing to this policy and our Terms of Use.
1. Shipping Your Items
Sellers are responsible for packaging and shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.
By selling on wboxgo, you agree to:
A. Provide an accurate "ships from" address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), Canada Post, Royal Mail, Australia Post, Global Postal Shipping, Shiprocket Shipping Partners, and Yakit Shipping Partners.
E. Ship to the address listed on the WBOXGO receipt.
F. Mark the order as shipped when you ship it, or use a shipping label purchased on WBOXGO, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.
G. Charge an appropriate amount for shipping. US and Canadian sellers may be able to use calculated shipping to have shipping costs calculated automatically.
By entering tracking information or delivery confirmation on WBOXGO, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer on WBOXGO. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about WBOXGO's case system.
But don't fret, WBOXGO offers support for sellers who meet our requirements for the WBOXGO Purchase Protection program for sellers. Read more about WBOXGO's Purchase Protection program for sellers here.
2. Shipping Labels on WBOXGO
Sellers in the United States, Canada, UK, Australia, and India who accept WBOXGO Payments or PayPal as a payment method are able to purchase Shipping Labels on WBOXGO.
By purchasing and using Shipping Labels on WBOXGO, you agree that:
A. All shipping labels will only be used to ship corresponding WBOXGO orders.
B. Shipping labels may not be transferred or sold to a third party.
C. You are fully responsible for the contents of any parcels you ship using Shipping Labels on WBOXGO In addition to WBOXGO’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.
D. Shipping services are provided by the applicable third party shipping partner and/or carrier, not WBOXGO, and you are responsible to review, accept and abide by the applicable shipping partner’s and carrier's terms and conditions, including their privacy policy, in connection with your use of their services. WBOXGO is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed. In addition, WBOXGO is not responsible for any issues you may encounter while items you ship using Shipping Labels on WBOXGO are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against WBOXGO, regardless of WBOXGO’s involvement in resolving the issue. Please review the applicable carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.
WBOXGO reserves the right to remove your access to and ability to purchase Shipping Labels on WBOXGO at any time and for any reason. You acknowledge and consent to WBOXGO sharing your information with your chosen shipping partner and shipping carrier in order to complete your requested transaction subject to our Privacy Policy.
USPS Labels
US sellers can purchase USPS postage on WBOXGO to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement.
Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and WBOXGO will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS shipping label, please take a look at this Help article.
FedEx Labels
US sellers can purchase FedEx shipping labels (including FedEx SmartPost) on WBOXGO to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.
Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. WBOXGO processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx shipping label, please check out this Help article.
If you are using FedEx SmartPost, you must file claims for liability coverage for FedEx SmartPost shipping labels on wboxgo for eligibility. See additional applicable FedEx SmartPost Terms. FedEx will not be liable for FedEx SmartPost claims filed directly with FedEx. For more information on how to file a claim for a FedEx SmartPost shipping label, please check out this Help Article. All other liability coverage claims should be filed on fedex.com/claims.
Canada Post Labels - Solutions for Small Business
Sellers can purchase Canada Post shipping labels on WBOXGO with a valid Solutions for Small Business account only. Most WBOXGO sellers should qualify for a Solutions for Small Business account, but eligibility is determined by Canada Post and is not guaranteed. By using Canada Post shipping labels, you agree to comply with Canada Post rules.
Sellers may request a refund for Canada Post shipping labels within 15 days of creating a label, as long as the label has not been used to ship a package. Canada Post reviews refund requests, and WBOXGO will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post shipping label, please take a look at this Help article.
Royal Mail Labels
UK sellers can purchase Royal Mail postage on wboxgo to fulfill their orders. By using Royal Mail postage, you agree to comply with the Royal Mail wboxgo Program rules including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.
UK sellers acknowledge and agree that any on wboxgo.com or in any WBOXGO communication may not be copied or reproduced in any way, without the further written permission of Royal Mail.
UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to ship a package. Royal Mail reviews refund requests, and WBOXGO will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Royal Mail shipping label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Royal Mail, please take a look at this Help article.
Australia Post Labels
By using Australia shipping labels, you agree to comply with the applicable Australia Post's Terms & Conditions.
Sellers may request a refund for Australia Post shipping labels within 14 days of creating a label, as long as the label has not been used to ship a package. Australia Post reviews refund requests, and WBOXGO will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post shipping label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.
Global Postal Shipping
US sellers can purchase Global Postal Shipping postage on WBOXGO to fulfill international orders (“Global Postal Shipping Postage”). Global Postal Shipping Postage is fulfilled by Asendia through one of their national postal partners. By using Global Postal Shipping Postage, you agree to comply with the applicable Asendia Terms & Conditions, which will depend on the destination of your package. To learn more about Global Postal Shipping please take a look at this Help Article.
For qualifying orders, Sellers may request a refund for a Global Postal Shipping Postage within 10 days of creating a label, as long as the label has not been used to ship a package. Carrier will review refund requests, and WBOXGO will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Global Postal Shipping Postage shipping label, please take a look at this Help article.
Shiprocket Shipping Partners
Sellers located in India may purchase shipping labels from shipping partners through Shiprocket (“Shiprocket Shipping Partner(s)”) to fulfill domestic orders up to Fifty Thousand INR (₹50,000). By using shipping labels through Shiprocket Shipping Partners, you agree to comply with Shiprocket Terms and Conditions and the terms of the applicable Shiprocket Shipping Partner fulfilling your shipping:
To purchase Shiprocket Shipping Partner labels, Sellers are required to provide a phone number to Shiprocket and Shiprocket Shipping Partners, which will be used for authentication purposes and to provide carrier services, including, but not limited to, sending text messages to and/or calling Sellers to confirm pick-up information. To learn more about purchasing and using shipping labels through Shiprocket please take a look at this Help article.
For qualifying orders, sellers may request a refund for a shipping label through a Shiprocket Shipping Partner within 14 days of creating a label, as long as the label has not been used to ship a package. The applicable Shiprocket Shipping Partner will review refund requests, and wboxgo will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a shipping label through a Shiprocket Shipping Partner, please take a look at this Help article.
Yakit Shipping Partners
Sellers located in India may purchase shipping labels from shipping partners through Yakit (“Yakit Shipping Partner(s)”) to fulfill international orders. By using shipping labels through Yakit Shipping Partners, you agree to comply with the terms of the applicable Yakit Shipping Partner fulfilling your shipping:
To learn more about purchasing and using shipping labels through Yakit please take a look at this Help article.
For qualifying orders, sellers may request a refund for a shipping label through a Yakit Shipping Partner within 14 days of creating a label, as long as the label has not been used to ship a package. The applicable Yakit Shipping Partner will review refund requests, and WBOXGO will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a shipping label through a Yakit Shipping Partner, please take a look at this Help article.
3. Shipping Return Labels
U.S. Sellers who accept returns from buyers and ship packages using USPS, can purchase a USPS shipping return label on WBOXGO Shipping return labels are available for packages purchased by U.S. buyers who made the purchase as a registered wboxgo user. USPS shipping return labels are available for packages shipped from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories). For more information on how to purchase a USPS shipping return label, please take a look at this Help article.
4. Shipping Insurance
When you purchase and use Shipping Labels on WBOXGO, you can purchase parcel insurance, when available, to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post. Parcel compensation is available through Royal Mail for shipping labels purchased from Royal Mail.
Shipsurance Insurance
You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS, FedEx, or Global Postal Shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.
If you purchased parcel insurance from Shipsurance for a USPS shipping label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx shipping label, please have a look at this Help article. To file a Shipsurance claim for a Global Postal Shipping shipping label, please have a look at this Help article.
Canada Post Insurance
You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post shipping labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.
If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.
Royal Mail Compensation
All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.
If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.
Australia Post Insurance
You may purchase parcel insurance from Australia Post for packages that are shipped using Australia Post shipping labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.
If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.
5. Fees
The cost of a shipping label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, Canada Post, Royal Mail, Australia Post, Global Postal Shipping, Shiprocket Shipping Partner, and Yakit Shipping Partner labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the shipping label number. The fees for shipping labels and shipping insurance will appear in US Dollars (USD), unless specified below.
If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.
If you purchase Royal Mail shipping labels, the cost of each shipping label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.
If you purchase Australia Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.
Please see the Fees and Payments Policy for additional information.